bad customer service

I went to pick n pay in killarney to get a specific wine..I didn't find It on shelf so I asked the cashier, she asked for someone else who apparently was not even there , he was down stairs receiving stock .there was a second staff member there who just said he is downstairs. And even before I finished talking she continued with a conversation with the security guard. I said I would back later for the wine ..I am not returning. .I will go else where.