Bad customer service

We went to the Pick and Pay Hyper Market at Princess Crossing in Roodepoort more than once for the washing basket advertised for the black Friday special that runs until 20 November

My husband gave them a call this morning to check if they have received new stock. He though they put him on hold for over 20 minutes and he then heard someone call for the manager named George which was supposed to have been on the call putting him on hold but instead they just took the phone off the hook and forgot about his call

Eventually when someone called Margaret picked up the phone she said they do not do rainchecks for specials anymore

I feel they should not advertise that items are available if they are not going to have stock