1 reviews | Active since Jun 2020
Bad customer service
I was at your Mitchell's Plain branch today and purchased 2 boxes of beacon marshmellos which were advertised as R59. 99 and when you buy 2 you get a further 20%off..They 20%was not deducted from my slip and when I went to customer service and spoke to Yolanda she informed me that the system does not deduct the discount, then a supervisor came and she also said that it doesn't deduct. I went to another supervisor Anathi I believe and she was adamant that there is not promotion on the boxes of beacon marshmellos.. I even brought her the page which advertises the offer and she was so dismissive. The blatant disregard they have for their customers is appalling. I spent 30 minutes trying to get them to honor the price they advertised but they just didn't care... How many other customers have they not done this to? Luckily I checked my slip but still no resolution.
Thank you for taking the time to address your concern with us.
We apologize for the terrible customer service you've received as a whole at our Promenade store. The service you've received is not how we treat our customers and we do not take this matter lightly. We as Pick n Pay would like to ensure that our customers reap all the benefits of Smart Shopper as it is
Rest assured we will be addressing this with our management team and feedback will be provided to you soonest.
We value you as a Pick n Pay customer and always aim to improve in all aspects to ensure that our customers receive quality and efficient service.
Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Sunday 08:00 - 17:00 Our Contact number is ***or Chat to us on ***
Kind regards, The Pick n Pay Team
Thank you for taking the time to address your concern with us.
We apologize for the terrible customer service you've received as a whole at our Promenade store. The service you've received is not how we treat our customers and we do not take this matter lightly. We as Pick n Pay would like to ensure that our customers reap all the benefits of Smart Shopper as it is
Rest assured we will be addressing this with our management team and feedback will be provided to you soonest.
We value you as a Pick n Pay customer and always aim to improve in all aspects to ensure that our customers receive quality and efficient service.
Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Sunday 08:00 - 17:00 Our Contact number is ***or Chat to us on ***
Kind regards, The Pick n Pay Team