BAD CUSTOMER EXPERIENCE OF CARE

I went to buy headsets at Pick N Pay, Century Mall, Newcastle last week.

Unfortunately, there was only one brand (Volkano) available which limited my choice. However, I asked the store assistant is the available headsets had a wireless capacity of which they said yes.

I took them and went to pay. To my surprise, I got home and later found that the headsets I haf bought were not wireless. I had already cut the packaging open. Most importantly, I was devastated and inconvenienced because I could not use my headsets for my virtual meeting over the weekend. I could not return them because I had another commitment out of town.

I then returned them late on 09.09.2024 but Pick N Pay, Century Mall, Newcastle could not help me as I had no receipt. Mind you, I did not keep my receipt because I did not anticipate this dilema. What frustated me more is that Pick N Pay was not worried about my customer experience but their profit. As a result, I was not assisted jusy because I had no receipt. I then left the product with them. Literally, they are now holding onto my money and the headsets. I regard this as bad customer experience particularly that I was inconcenienced but noone at the store asked or apologized to me about the experience.

Mind you, no one buys something with the aim of returning the product but to use it.