Bad customer experience at Festival Mall

PnP.

I would like to report a very bad customer experience received from Festival Mall..I wanted to redeem my smart shopper points as they are expiring soon but the cashier , Dipuo and Prudence the floor manager couldn't assist me.. instead Dipuo told me that it's not her problem that my smart shopper has problems and i must sort it myself and I went around to ask for the floor manager Prudence to assist with the matter and the behavior I'm experiencing from the staff she couldn't do anything about it and she also told me that my smart shopper card doesn't have money...I tried contacting you via WhatsApp ref number *** the agent Wendy advised that I do have funds.

Pick n Pay encouraged us customers to have smart shopper to make shopping at PnP easier but the staff is giving the brand a bad name with such behavior because they making it difficult for me to return to store and shop.

Pick n Pay today made me feel so unwelcomed and small but it's fine I guess their day will also come 😊. We all praise the living God