Bad client service

I received the worst service at the Pick’nPay “ice cream” port at Oakfields. The lady got my ice cream order wrong and when my partner tried to clarify what I wanted she just said,”well I didn’t hear you” with a look of no remorse. She wasn’t even willing to rectify this error. What is worse is that a supervisor or manager was there to deal with another client complaint were the sales person “didn’t hear” the client. This was an elderly client purchasing data(we all know our grandmothers know nothing about technology). I proceeded to leave the store without getting what I wanted or asking to see the manager because the manager was still busy fixing the incompetence of one of her staff members.