Bad client experience and co concerned consumer

I must say that the service that Pock and Pay Princess Crossing Roodepoort offers is much to be desired the staff ate not interested in the clients or client service. Thus store had three cashiers open today with no packers. Shoppers including myself stood in the queue for more than half an hour. No queue management and when i called a manager i was told they had a problem todY but no assistance with trying to assist the consumers in the queue. When i asked for Pick and Pays complaints number they did not want to give it to me. There were multiple staff standing around and chatting away. Please can Pick and Pay look at client service and teach staff how to manage clients. The professionalism is much to be desired in this store.