Bad Boerwors - The Outcome

It was Friday last week, the 19th of February, I had purchased some boerewors which was damn near inedible and, having had this problem before, I decided to post a complaint about it here on HelloPeter.<br> <br> In truth I wasn't expecting any sort of response and so you can imagine my surprise when I received a call from Pick n Pay representatives expressing a wish to deal with the complaint and I found myself blown away by the response.<br> <br> Without going into detail I will say that I was very impressed with the professionalism and genuine concern from the people involved. They seemed eager to sort the issue out to my satisfaction and willing to go the extra mile, which I believe they did, to make reparations.<br> <br> This is in stark contrast to a similar complaint I made to Checkers and I have received no response from them on the matter. Checker should sit down and take notes.<br> <br> I want to express my deepest gratitude to Inba at Birchleigh North PnP in particular who finalized everything. She clearly understood that customer feedback is important and was genuine in her desire to help.<br> <br> Thank you Pick n Pay for the quick response. I'm very impressed and satisfied with how the complaint was handled.