Bad behaviour tolerated

On saturday just after 12, at the Hypermarket in Klerksdorp we were waiting at the express tills to pay. One cashier on all the express tills. The customer decided, after all his goods had been scanned, he needed more of a product, left the line with all of us behind him waiting for nearly 20 minutes. Not the cashier or anyone helped or tried to help or fix the situation. Customers put down their shopping and left the store. When the customer returned, a woman in the line asked him to hurry up, everyone is waiting for him. He shouted at her racial slurs, and profanity. continued to the till to let the last items be scanned and paid, and continued to shout at the woman. No one at Pick 'n Pay, not the cashier, managers or anyone did anything to help. Other customers had to ask the man to quiet down. I am sorry this is the last straw, I can't shop in a place that tolerated this kind of behaviour. Pick 'n Pay Hyper in Klerksdorp better shape up. Everyone is complaining about the service.