BM
Busisiwe M
1 reviews | Active since Jan 2020
29 Jan 2020, 17:55
Bad bad service from PnP
Disappointed with pnp centurion mall service, I bought 2 pork packs yesterday worth about R290, I had to return it after we had a few visits to the toilet, we inspected the meat only to find it had a funny smell.
When I get to the store to ask for a refund the staff was so relaxed, I waited about 20 mins waiting for the supervisor after being bounced around from one employee after the other. Finally someone assists and they didn’t even apologize for the inconvenience.
Sorry to say pnp has lost a “smart shopper”
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Replies (1)Pick n Pay's replyOfficial
30 Jan 2020, 13:28 Good day Busisiwe Mnguni, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality and inconvenience caused. We are addressing your concerns with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply30 Jan 2020, 13:28
Official
Good day Busisiwe Mnguni, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality and inconvenience caused. We are addressing your concerns with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
