LM
Lerato M

1 reviews | Active since Dec 2019

11 Dec 2019, 08:17

Bad Bad Attitude from a supposed supervisor

I received very bad attitude from a lady this morning who is supposedly a supervisor in the Deli area. Her attitude really stinks and is not acceptable if you are working with people. My question to her was how long are the fried chips going to take since I have to get to work. I know that they time the stoves but her response was she doesn’t know and if I want to wait I can do whatever I want to do. That is not how you deal with customers. I had no joy when I reported this to the manager in charge.

Please review and get back to me. Such attitude is not acceptable in the customer service area.

0
Replies (2)
Pick n Pay
Pick n Pay's reply11 Dec 2019, 12:38
Official
Good day Lerato ,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
LM
Lerato M's update11 Dec 2019, 20:11
Reviewer Update
Thank you for the response.
How long should I wait for the feedback or is this the kind of behavior you guys condone?