Bad Attitude,Bad Manager,Bad hygiene

On Friday,24 November 2017 my fiance' and I decided to go do our shopping. Because I work in Claremont we both agreed the pick n pay in the main road close Newlands would be the best option because of the time. My fiance suddenly decided she needed the bath room as we entered and one of the cleaners had directed her to one. My fiance being the quieter one came out of the toilet and showed me her wet shoes due to the water flooding in the toilet. I told her to tell the cleaners but at this point it was closing and nobody really cared. I then decided I needed the bathroom and upon my entering didnt know that magnitude of the situation. I slipped and fell, basically wetted most of my clothing. I reported it to the manager named Siraaj and even still tried to make light of the situation by jokely suggesting that he should by me a chocolate as an apology. I was unable to get his full name as he grabbed me and tried to move out of the spotlight to not draw attention, when I refused he used foal language. In the emergent frustration I told him that this is not good customer service as I could have easily gotten hurt very badly but all i got was a smurk which made me even more frustrated. At this point my fiance had paid and packed all our groceries and came looking for me only to find me expressing my concern on his customer service as I too am a manager. She eventually got me calmed down as we walked away and he was still smirking as if i was the wrong one! I certainly did'nt expect this from pick n pay as I know the high level of customer service they usually aim for. In this case none. I am angry and disappointed that they would employ someone that would drag their name through the mud!