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1 reviews | Active since Oct 2016

24 Dec 2022, 13:46

Bad attitude, no service

I made an order on the asap app order took time and I called spoke to an agent who advised me it has gone through that was 11 :30 now 13:24 I get an email saying of out of stock and click on app for replacement and I did just that and then it told me to check email so I can add balance of R10 before exiting the app my order was than canceled and than I called customer service speaking to Monica who that tells me my order was canceled due to payment and I was like which payment became I paid 11:30 and it went through than she goes on to say did you receive notification from your bank like yes I did and it was taken, m telling her my oder was canceled due to stock and she's saying I didn't pay hut they later received payment and that's refunded to my account... all I want is to make an order and not have issues with people with bad attitude who tell you what suits them just to get rid of you.... pick n pay today wasted my data, airtime and time for what??? If I can no longer use your service please advises as for the customer service I received today I am not happy

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Replies (2)
's update29 Dec 2022, 16:48
Reviewer Update
I am honestly very very disappointed in Pick n pay and I did even email asap instead they continue saying issue was with payment as if that was my problem when my money went out of my bank should you wish to contact me call me on *** and listen to the calls I made using my airtime to rude agent Monica and the last agent who advised will call back till today m waiting for call back
's update31 Dec 2022, 10:04
Reviewer Update
UID (order number) : ***Customers name: Nomvula Contact number: ***Date order was placed: 24th December 2022Reason for call: Reason I called was that my order was canceled Preferred resolution: order was canceled due to we had system issues with payment but we see however money was returned as wallet to you, we apologize and please try again to order or we can order on your behalf... it's not what you say how you say things is very important and Monica said she will escalate and didn't do that