BAD ATTITUDE FROM THE CASHIER NEWTOWN JUCTION JHB

Yesterday went to visit the store, because I had a problem with the iron that I bought November last year, which was still under warrant. And the cashier who assisted me firstly spoke in sotho angrily, I couldn't even understand what he was sating and my colleague had to explain to me. He took the iron and gave me a new one, when I got home tried to use it and to find out it had factory fault, there was no water coming out for self cleaning of the iron, and the steam itself didn't work. when I visited the store again today, he took the iron to the store room out of a sudden there was a hole in the steaming water was working, of which I think he did that himself, and he wanted to give me the same iron and I refused and demanded a refund, He refused to give me my money back and said he will take back the iron that I bought back to for repairs I have to wait 4 - 6 weeks. I than phoned Phillips, they asked me for the iron model of which I don't have the guy took everything including the slip, he just wrote my name on the piece of paper (is this the correct process), do I not need to gin a form or something? furthermore he was very rude, and got irritated whenever I asked him a question, as a result I left the store. I must say I'm very disappointed with his service, and the fact that he refused to give me back my money, by the time I get that iron back from in 4 - 6 weeks I would have bought a new one, really pathetic - and I'm not getting value for my money.