1 reviews | Active since Jan 2013
Bad attitude from Pick 'n Pay Clothing Soneike Cashier
<p>I went with my wife to Pick 'n Pay Clothing in Soneike today (29 January 2017). She gbot to the cashier to pay for her items, but queried why there were two of the same items in different colours which differed in price. Yandiswa (the cashier) then told her because the one is a v-neck and the other a round neck. My wife then mentioned that both are in fact v-necks. Yandiswa very rudely answered that one is a round neck, took the items and opened them up. My wife then told her that she does not appreciate being answered so rudely, because she is a paying customer. My wife then asked again why the one item is more expensive, because b oth are in fact v-necks. Yandiswa was by then answering very rudely that the one is old stock and the other new. Yandiswa then got into an argument with my wife and refused to help her, walking away from her till. The cashier next to her then continued to assist my wife and we paid for the items. My wife then asked the cashier for her name, because she was not happy with this cashier's bad attitude. My wife then told Yandiswa that she would report this to the manager and Yandiswa said she did not care, and that my wife can report it. This cashier has a very bad attitude and does not have a clue of what customer service means. Our whole shopping experience at this store was very poor. In future we will no longer shop at this store if the service levels are of this level. Walking away while helping a customer, getting into an argument with a customer and this bad behaviour is not the type of service I am willing to pay for.</p>
Good day Llewellyn,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Llewellyn,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
