Bad attitude from Nevly

I'm very disappointed by the attitude of a lady I believe she's a manager by name of Nevly . I wanted to buy using my points and cash but i didn't have actual card with me I went to a first till the one you pay when you're using a basket I was told my phone won't work because they need to scan my phone. All my stuff was voided I then went to the express tills I explained to the lady by the name of Nevly she said I won't be able to pay using points I then said I will leave 2 items that was voided before I came to her she then asked be to take those items back to the store as a back shopping I then said to her I won't be able to do that I need to pay and go.She then left me and said I will not be able to pay there because I have a lot of items I asked her because this I solved express till how many items are allowed to pay there she said 5 items I told her that because I have 5 items why she making a big deal and give me attitude she said I have my personal issues I must not come to the shop with my personal issues . One of the male managers was there and asked what was going on I explained everything to him and he instructed Nevly to help me she continued to help me but she kept on talking she very rude and not suitable for her position this is a shop where I do my everyday Shopping.