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nazmeera A

1 reviews | Active since Mar 2009

24 Jul 2015, 10:18

bad attitude/ dont care attitude

I went to the hatfield pick n pay today to purchase some items there was only two cashiers serving the customers so i proceeded to the cigarette counter has I have cashed there before the gentlemen arrogantly tells me only three items so i said where does it say that he says here when i look at the board it says third party only what does that mean? <br> <br> I then asked for the manager when I eventually got served the supervisor came and said the manager is busy on the phone you will need to wait so i proceeded to tell her my complaint to which she continued counting her money and chewing gum and not looking at me nor apologising I said to her the least you can do is look at me she says but I am not the manager and didnt you ask for the manager.<br> <br> This attitude is a no go. Get yourselves in order. I am a regular customer been going there for three plus years is this how you treat me???<br>

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Jul 2015, 12:56
Official
Hello nazsuv,

Please accept our apologies for this poor service experience, and for any inconvenience caused.

I have escalated this matter to our Northern Regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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