LP
Linda P

1 reviews | Active since Mar 2009

14 Oct 2015, 21:56

Bad attitude creates an angry customer

I was at the Norwood Pick n Pay last weekend and at the Benmore one today- from the staff- up to supervisors are unfriendly and very unhelpful. It concerns me that with the level of unemployment in SA that we can still have people in jobs who could care less. To have a supervisor basically ignore me now on 2 different occasions when I have been polite is enough to make me never enter the store again! <br> <br> The more this happens (and it happens a lot) the more people will turn to other shops where they are always helpful and don't treat th customer as if they are doing us a favor.<br> <br> Pick n Pay- up your recruitment strategy- customer service should be number one on the competency list!

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Oct 2015, 12:52
Official
Hello linda35,

Please accept our apologies for any inconvenience caused by this poor service experience.

I have escalated this matter to our Store GM and our Inland Hyper regional office and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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