RT
Rachel T

1 reviews | Active since May 2012

02 Oct 2019, 21:59

Bad attitude

Today around 16h00 I went to Pick n Pay New Redruth in Alberton for their month end specials. I then selected some few items, when I'm at the till the lady said I took the wrong stuff which was simba products. She asked me to mixed them with niknaks and lays which I did, when I came back she said I took the wrong size - I decided to leave that stuff. Then their supervisor/manager called Bheki was so reluctant to void the the wrong items back, he told us he's still busy. I then told the lady at the till that I'm leaving everything and will go buy at Lemon tree, then he came to do what he's getting paid for. He displayed a very stinking attitude, worse from a man. He bahaved like he was doing me a Favour, forgetting that I came to buy.

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Oct 2019, 12:54
Official
Good day Rachel  Thank you for taking the time to address your concerns with us.    Please accept our apologies for the bad service experience.     We would like to thank you for your valued feedback, kindly be advised that  We are busy addressing this with the stores regional team. Correspondence to your complaint will be done via this team.    We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.     Kind Regards,   Pick n Pay Team