Bad attitude by Rude Staff

I went to the Woodlands Boulevard store on 29-03-2016 to make a mwallet withdrawal. I went to Ruth, the cashier supervisor to find out if the cashiers knew the procedure to process the transaction. I also told her that I have the procedure in writing if the store is not fami**** with the transaction. She was very rude to me from the outset, and spent more time questioning me on who wrote the procedure, rather than checking if the procedure was valid. She displayed absolutely zero customer care while addressing me. She created the impression that I was a bother to her rather than a customer. My transaction was grudgingly done following the procedure that I had supp**** to her. As far as I was aware, I did not treat Ruth inhumanely, or speak to her harshly whatsoever. I frequent this store at least three times a week, and have come into contact with Ruth on many occasions , where she needs to override incorrect prices, etc. On all my encounters with her , she shows little or no customer care. It is shocking that a company such as Pick 'n Pay uses ***********, untrained staff to attend to customers. I will not support any Pick 'n Pay store in future due to their rude staff.