KT
Kgomotso T

1 reviews | Active since Sept 2014

23 Feb 2015, 20:56

Bad attitude and worst customer service

I get to the wild bean side then after me came some ladies. Mpho is the one that suppose to be serving me but decides to serve her friends first, I excused her and told her I came first with a perplexed look on my face. Then the rude Mpho said why am I frowning my face do I have a problem with her and her friends, told her I do not have one she must just serve me and I will be out of her face, before she rolls her eyes to assist me! Took my food as I was about to leave she starts discussing me with her friends of how I have stress! I. She is busy I'm not a stress reliever she is still talking, I ask for the manager who tells me she will deal with her as he laughs while walking away.<br> <br> I fail to understand such poor client service especially if the manager does not see a problem! Or is Mphos friend more important than any normal customer? I am disgusted by the service and I will spread the word of mouth about that Pick n Pay.

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Feb 2015, 08:48
Official
Hello KETLADI,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***