Bad attitude and poor service

On 06/06/15 I went to kiosk had a query with the payment done on the 31/05/15. After standing on the queue when i was in front of the cashier explaining to her whats the problem.She rudely told me we are playing lotto here not doing queries. Then I went to the second cashier who also couldn't help. When on third cashier Nondumiso my first encounter cashier came & asked whats wrong. I explained that I paid last week and my dstv was disconnected on the 03/06/15 when i called them they said i haven't paid I must double check my receipt. Only then I realised the account was captured wrong,Cashier: Lebohang Makhado on the 31/05/15 didn't confirm my name as they do at other pick n pay's. Surprisingly Nondumiso asked me what have I done since 31/05/15 told her i called dstv. I even pointed out to her that she's so impatient she defensively said she's not. Said there was no need for me come to there I could have called dstv again.I'm thinking at who's expense, it was not my fault I gave the cashier the previous payment receipt. To my amazement when I got to her office she has 25 years service certificate OMG. I wonder what is for though? Clearly for RUDE, POOR and *********** SERVICE!!!