Bad attitude and poor customer service

I am writing my first complaints letter after the rude and poor customer service I received from the store manager at mall of Alex Pick and Pay Daphne Setuke who was on duty on the 25 of November 2017 Her bad attitude and poor Customer service left me disheartened and not wanting to return to the shop.

I had made an incorrect purchase of canned product and had wished to exchanged it for the correct one or return the product. I was told that I need to go back to the family store (pick and pay Bramley) where I purchased the canned product because they are not a family store and could not exchange or take my product as the prices differ, I was shocked by the response as I had never heard of that before. I asked to speak to the manager who tho then said they will look if the prices match then exchange it but to my surprise was than told they cannot exchange my product because the can was dented. I than told the manager that I cannot sure that I was the one who dented the can or if I had purchased it as is. She than just looked at me and said I cannot take it store policy.

appalled by her response, attitude and behavior I than asked for her name as she was not wearing her name tag, she then picked up the name tag flipped it to display her name for a second and continued with what she was doing leaving me to stand there helplessly, I proceeded to leave the shop to go and purchase the product else where.

This was my first experience of poor customer service and bad attitude I had EVER received from a manger, which left me wondering where it is because of the area where the store is situated where the people often don’t complain or just simply move on from responses. I live a kilometer away from the Mall of Alex Pick and Pay store but after the experience I had there, I would rather drive to Bramley or Woodmead where I know that the employees and managers of those shops are always willing to assist there paying customers.

How many more customers is the Store and the company as a whole willing to lose because of the bad attitude and behavior of managers who simply don’t care or have the perception that i am a “manager” and what I say goes.

I hope that my complain does not fall throw and that she is reprimanded on her behavior and attitude towards customers