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Shanaaz N

1 reviews | Active since Nov 2010

04 Dec 2017, 08:59

BAD ATTITUDE AND CUSTOMER SERVICE UNEXCEPTABLE

This Morning 04/12/2017 I travel from Newlands to Randburg pass three (TOTAL) garages I always throw petrol at linden BP. this morning when I got there 3 petrol attendance was sitting at one pump (5) because I needed to pump my tyre and throw in petrol none of them wanted to move. Then the one with the dreads locks started being rude I asked for the manager his words “if you want a manager you need to fetch them yourself” I went in to fetch her. She came out telling me that if your tank was on the right you need to go to the tank to the right . while speaking to the manger several cars went to the pumps opposite to their tanks they didn’t tell them anything THEY CHOOSE who to be rude to then he told me that in need to go to him if I want service the manager couldn’t control him she called the operational manager and owner of Pick n pay she aswell couldn’t control him he told her the same thing to say if I want assistance I need to go to him he was rude to her aswell. To me none of the managers had control over the situation or the petrol attended. If this is the service that they give during December they must just close or ref us to Total I know for a fact that I would never get this treat me and bad attitude from them and pick n pay they always give great service now they have people that drag the great service to the mud. NO APPOLOGY FROM THEM JUST accepted this man’s rudeness and my car had 3 other people in my car that can confirm this man’s rudeness and never gave me his name as per request a 100 times

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Dec 2017, 14:45
Official

Good day Shanaaz,

Thank you for taking the time to write to us.

Kindly note that we are addressing the incident with the Garage owner.

Kind Regards

Anwar Mooideen