Bad attitude and bad customer services from management and staff

Dear Hellopeter

I am sending you this message to complain about my customer experience at Pick n Pay Prominade Mall, Mitchell's Plain this evening at 20:50pm. When me and my partner got to the Deli to buy some chicken for supper all the bain maries were washed and only one had the already cooked chicken. The lady who was serving there which did not have a name tag asked me what am looking for I then asked her to please give me a second as I was waiting for my partner to confirm with him. She took the bain marie full of chicken infront of me after I had asked her to please give me a second to confirm without waiting for me said while walking away "I AM WASTING HER TIME" and walked to the back, when my partner came we asked for her to please come assist us as we wanted to order she said "WE ARE CLOSED AND THERE IS NO MORE CHICKEN" . We then asked for her manager and she ignored us while we were walking away looking for the manager she called her Deli supervisor and said "Chommy bayakufuna ababantu" which means (my friend these people are looking for you) at that point we didn't know who she was talking to. We then asked around for the manager and we finally got to the store manager's office and spoke to Zimkhitha who's a store manager and she took us to the Deli supervisor which we now know is chommy (friend) she also did not have a name tag the Deli supervisor and Zimkhitha the store manager said they will look up to the matter and they apologised to us with smiles on their faces as if this was a laughing matter without showing any remorse as if this was a joke...I am so disappointed with the behaviour and attitude we received at that store as we go there 2 to 3 times a week. Both store manager Zimkhitha and the Deli supervisor (chommy) did not want to give the lady's name who did not want to serve us.