IH
Ilke H

1 reviews | Active since Mar 2011

20 Mar 2016, 19:58

Bad attitude about rotten eggs

I was going to be complain to Pick 'n Pay directly, but unfortunately both my e-mail and my visitor post on Facebook page were simply ignored. <br> <br> REALLY very disgusted!!! I bought eggs at Pick 'n Pay Epsom Downs yesterday;at least 20 of the tray of 30 eggs were rotten, some of them had maggots/worms climbing out of them! And the manager/supervisor was actually quite blas? about it - he was just worried I might have to get my money paid back which I did not insist on as I did not have my slip with me. He did not ONCE so much as half-apologized and just kept saying I have no proof it was bought there. I returned a purse that was defective I bought from Woolworths not long ago, and although I did not have a slip, they immediately refunded me !! This guy at Epsom Downs had a VERY BAD attitude and just kept saying he can't refund me - it is not even what I asked him to do - I would like to know how you sell eggs where MOST OF THE TRAY is rotten!! It is still understandable to get one rotten egg occasionally but really! BESIDES the fact that I paid more for these eggs than almost anywhere else!!

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Mar 2016, 08:28
Official
Hello ab22,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***