IN
Ithoriseng N

1 reviews | Active since Aug 2014

27 Oct 2016, 12:51

bad attitude

<p>I'm really disgusted by the attitude I got from one of your staff at the bakery. We went instore to get rolls and I stood there waiting for Sihle and her colleague chit chatting until the lady I was with called for assistance and even after that we didn't get any assistance. She(Sihle) then continued to tell her colleague that she was waiting for us to tell her if we want round or long rolls. I then asked her to advance to the counter so that we can talk to her and tell her what we wanted at her shop, as she approached I asked her to please avoid unnecessary conflicts and complaints, she then gave us this attitude responding with a 'roll my eyes owryt'. I asked her if that was necessary and this is when one of her colleagues from the fast food department asked what was going and she responded with a ' bayang 'ibhedela laba- they are talking nonsense'. I asked one of the ladies there who was the person in charge for that department and went to look for Jan who was at the time not available and one of the floor managers assisted with this and it was actually 2 of them and when Sihle was asked about the incident she gave them attitude as well and was just not willing to admit to her mistakes. They tried to apologize on her behalf and I told them I demand that to come from her, so she then stood in front of the counter at her loudest voice and said 'ngiyaxolisa niyangixolela noma - I'm sorry, are you in acceptance or what?'- presenting the same attitude even in front of the managers</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply27 Oct 2016, 15:23
Official

Good day Ithoriseng

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate shopping experience.

We will address the issue with our management team and will be in touch with feedback.

Kind Regards

Senabelo Ndlovu

Best regards,

Pick n Pay
Pick n Pay's reply27 Oct 2016, 15:23
Official

Good day Ithoriseng

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate shopping experience.

We will address the issue with our management team and will be in touch with feedback.

Kind Regards

Senabelo Ndlovu

Best regards,