ZM
Zola M

1 reviews | Active since Mar 2009

06 Jun 2016, 07:00

Bad attitude

<p>I was not pleased with the attitude I got from Mokgadi Precious Malaka at Pick n Pay Cosmo City Mall yesterday. I was paying using my smart shoppers points yesterday. After standing for a while I'm like it looks like it takes time when you purchasing with points, she answered by saying "how am I suppose to know that you are you using points?" I told her that the lady who was helping me to transfer the points to the card by the machine told me that they reflect now in the card so I didn't know that you can't pick that up from your side, she started shouting at me until she was the last person to talk. I informed Ntsikelelo who I guess he is a store manager about it. It really hurts to get in the store in a jolly mood and leave the store fuming, that woman should be taken for a workshop on how who to deal with customers he doesn't deserve to be in a front desk. If you continue employing people like Mokgadi you will lose customers believe me.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Jun 2016, 08:57
Official

Dear Zola

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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