Bad Apples

No proper instore customer service desk. Ignored for almost 45 minutes until I called the customer service number. Fed incorrect information by floor manager and asked to take my defective item back to the supplier myself. Insulted by store manager in that he thought I could not understand what he was saying to his colleague over the phone. The staff have no clue on when I will get my item back from the supplier leaving my kids at a disadvantage during the holidays.