1 reviews | Active since Oct 2014
Backdated account system
I have app**** for a Smart Shopper account and it was approved. I activated my card and purchased for -+R800.00 for my first purchase, hoping to receive the R200.00 discount as per the SMS that i received, which was promting me to actually purchase on the account.
Firstly i did not get the R200.00 off my first purchase. The store person explains that it is R200.00 when you make your first payment and i even showed them the SMS and they explained that it is not how it works. Now i go to the till with my Smart Shopper card wanting to make my fist payment, after standing in the long queues, it is finally my turn and i cannot pay because i require an easy pay number to make a payment at the till even though i have the card.
I have attempted to contact the call centre everyday for a week now and spent up to 30 min waiting on the phone to be assisted and i still do not have the easy pay number and therefore i cannot pay the account.
The store personal do not know the processes and do not have access to the account system.
Good day
Thank you for taking the time to address your concerns with us. The store was correct on advising you that the R 200 goes of on your first payment.
We will be contacting you shortly to transfer you to RCS , because your store account is Pick n Pay in partnership with RCS, in order for them to provide you with your easy pay number you can use for payment in-store.
Kind Regards,
Senabelo Naledi Ndlovu
Best regards,
Good day
Thank you for taking the time to address your concerns with us. The store was correct on advising you that the R 200 goes of on your first payment.
We will be contacting you shortly to transfer you to RCS , because your store account is Pick n Pay in partnership with RCS, in order for them to provide you with your easy pay number you can use for payment in-store.
Kind Regards,
Senabelo Naledi Ndlovu
Best regards,
Good day
Thank you for taking the time to address your concerns with us. Please accept our apologies for the product experience.
We have tried contacting you twice to transfer you to the store account department but your phone was not picked up, We did though live a voicemail message for you.
Please contact RCS directly on ***and select option 02 for existing account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Senabelo Naledi Ndlovu
Best regards,
Good day
Thank you for taking the time to address your concerns with us. Please accept our apologies for the product experience.
We have tried contacting you twice to transfer you to the store account department but your phone was not picked up, We did though live a voicemail message for you.
Please contact RCS directly on ***and select option 02 for existing account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Senabelo Naledi Ndlovu
Best regards,