Awful service at Pick n Pay Waverley Plaza

Bought a Hisense TV at Pick n Pay Waverley Plaza and it broke. Took it back and they booked it in and after doing so they told me that it would take 4 - 6 weeks to be repaired and that there is no chance for a replacement. After telling them that Game in Menlyn gives replacement tvs to clients I was told that it's a lie. I KNOW FOR A FACT THAT THEY DO AS I HAVE DEALT WITH HENDRIK THERE. BEEN THERE DONE THAT. THESE PEOPLE DON'T CARE ABOUT PROPER CUSTOMER SERVICE AS LONG AS THEY CAN TAKE YOUR MONEY THEY ARE HAPPY. THE BEST EXCUSE THEY CAN WITH REGARDS TO THE REPLACEMENT TV IS THAT IT'S NOT COVERED BY THEIR POLICY. WE'LL MABY ITS ABOUT ****** TIME TO AMEND IT. Even Hi - Fi Corporation gives replacement tvs. I asked for a refund they said no they first have to fix it and after that if it can't be done then a refund would be considered. After telling the guy he can switch on the TV and he will see that it's not working, he told me his not a technician. Such a simple act that doesn't require rocket science or technical skills but it can't even be done. As if what I'm saying is untruthful. The attitude of the people who work there and the level of service is also not satisfactory as they were very rude as if it's my fault the TV broke. Even the cashiers who sat at the tills nearby thought that the situation was amusing. Wonder if it would be such a joke if all this happened to them. Pathetic and unprofessional. Not even a sorry for the inconvenience. Not that it would change anything, but at least it would be proof that they admit their wrongs. They definitely don't have the client's best interest at heart. It's a case of take it or leave it. Wouldn't recommend them to family, friends or anyone else in general.