RM
Refilwe M

1 reviews | Active since Mar 2015

06 Mar 2015, 22:22

Awful Service

My friend and I were serviced by a lady named Mashudu Singo seated on Till 25 at around 18:58, she did not have her name badge on, I got to know her name by the till slip she gave me. I greeted and she did not respond, I asked for a cashback money, I handed her my card and she forcefully & rudely turned the speed point, she rudely said to me I must remove my card, which I did. When it was time for her to give me my money she just threw it on the till together with my receipt. which I found disrespectful and that is not a way to help customers. It was then my friend's turn to pay, she asked to withdraw cash first and the cashier did the very same thing she did to me of throwing money on the till, my friend nearly forgot her money because it was not handed to her. We then had to pay for our goods, when she scanned our goods she also threw them with so much force, it was like she did not care if our goods get damaged or not. She was totally unprofessional, beyond rude and made me second guess my loyalty to Pick n Pay as a client. I would gladly appreciate it if all cashiers could treat all customer in a professional and friendly way in order to maintain a good relationship.

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Mar 2015, 12:02
Official
Hello Fifiniza,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***