Awful Online Service

On 25 August 2022 I placed an order on Pick n Pay ASAP for delivery. The ETA on the order kept getting pushed later and then my order was canceled by Pick n Pay (not by myself) as "the order was taking too long to be delivered". The money was already taken from my bank account at this point. I then had to call Pick n Pay's call centre to find out a) why my order was cancelled and b) how to get my money refunded. I was told to transfer the money from my online wallet and that the money would be refunded to my bank account within 10 working days. Even though it is quite convenient that you can deduct my money immediately but take 10 days to refund me (even though I did not request the cancellation), I still waited the 10 days and, to no surprise, STILL DID NOT GET MY MONEY REFUNDED. I have since had to call into the call centre over 5 times to get any sort of feedback on my query, to no avail. Every time I call in I have to re-explain my situation and am promised to get calls back from managers but of course I never receive these callbacks. It seems to me that the general nonchalant attitude to assist customers runs through all of Pick n Pay's staff, from call centre agent to "managers". We are now on day 14 and I am still nowhere nearer to a solution. Pick n Pay clearly needs to up their game on their online delivery as I have NEVER received such poor service from CheckersSixty60 or Woolworths Online Shopping and frankly I would recommend their services over Pick n Pay's any day. The fact that this is the type of service that we can expect from South Africa's MOST EXPENSIVE grocery store is absolutely baffling and appalling to me and me and my extended family will NOT be making use of PnP stores in future.