WB
Wendy B

1 reviews | Active since Nov 2009

27 Oct 2019, 20:03

Awesome Service from Joseph at Witpoortjie Pick n Pay

I just want to compliment Joseph from Pick n Pay in Witpoortjir, Roodepoort. I was extremely upset on Saturday with Pick n Pay Witpoortjie first there was no price on the shelf for Green Peppers, then no price for Beetroot and then again no price for the spinach. Then I get to the till and when I claimed my green bag I was told sorry there is no stock. I was so upset because how is it that one store can get so many things wrong. I complaint with the manager Joseph and he really treated me with respect and calmly. I really gave him a piece of my mind due to them not having stock. He then said he will keep one out for me when the stock arrives on Tuesday, I told him I do my shopping over weekends, he then said he will deliver a bag to me after his shift. Today 27 Oct I get a call and he organized a bag for me at tonight 19:00 he delivered my bag with a smile and again apologising for the inconvenience. Thank you so much Joseph like I said to you last night, you are the only one that listened to me and you went out of your way after I took my frustrations out on you. I really appreciate your awesome service.

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Oct 2019, 12:54
Official
Good day Wendy,
 
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
 
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind Regards,
The Pick n Pay Team