MK
Marvin K

1 reviews | Active since Aug 2012

05 Dec 2019, 01:28

AWESOME SERVICE @PNP BY CHRIS!!!

On Monday, November 18th, I visited your Tyger Valley store to get a few things. It was just before 7pm when I entered the store and it seemed to be quite busy. When I headed to the till points, the queues were quite long as there were only 4 cashiers scheduled to work. The 3 shoppers ahead of me had full trolleys where I barely had a layer of goods. I then asked for the supervisor if I could speak to the manager. His name was Chris. I asked him if there wasn't any chance he could organize another cashier or 2 to help? Considering that closing is at 7... He then responded and told me that they'll still be trading for another 2 hours. He also said he would see what he could do. It was not 10 minutes later and Chris himself unpacked his cash float and opened his own till. I remember standing there thinking, "this is customer service that one doesn't see very often..." Thank you Chris, I commend you without reservation! You did what most managers wouldn't. To who reads this, please can you be sure that Chris receives the acknowledgement he deserves. Merry Christmas to you All!

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Dec 2019, 12:31
Official
Hi Marvin, Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team