Awe full fresh cream
<p>Purchased 2 1Lfresh creams on the 23/12/16 with an expiry date of the 30/12/16 used them on Christmas day in my famous potato bake only to find they had gone off. Took 1 bottle with half in it on the 26/12/16 back to the store and all I got back was my money for the ones I purchased. When I asked the manager what about the other ingredirect I used in the potatoes bake ( 2kg's potatoes, 2 trays of mushroom, 2 packets of pasta sauce ) I was told there's nothing they can do about it. What the hell, common Pick n Pay you are supposed to stand by your house brand products and compensate customers if there's a problem. Complained on Twitter and all I got was a response saying they were going to look into it. Went on site and facebook only to find that numerous other customers also had the same problem with their product (fresh cream) so there was definitely a problem sort it out. Appalled to see such poor customer service from such a widely advertised company. GET YOUR ACT TOGETHER I'M NOT MARRIED TO A MILLION WE TO THROW AWAY FOOD VALUED AT ALMOST R200 CAUSE YOUR PRODUCT WAS OFF</p>
Good day Louise Moonsamy,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality and the bad service received.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Louise Moonsamy,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality and the bad service received.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
