SM
Selome M
1 reviews | Active since Mar 2017
11 Sept 2019, 12:53
AWE FULL
On the 11th of September 2019 at 12:30pm I went into Pick & Pay Century City Cape Town only to find the staff congregating around the Discounted Items pushing clients away. About 3 Months ago the same incident happened and I spoke to one of the Managers in charge.
Today I went and Spoke to the Manager Gerard light of Complexion and mentioned to him my concerns and what I have also mentioned his staff is acting like "Willigants" The manager stopped me and told me you will not address my staff like that I was just about to continue my conversation he insisted "YOU WILL NOT SPEAK ABOUT MY STAFF LIKE THAT AND THAT MEANS ME" This Manager needs training and I did mention to him you not even listening to me.
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Pick n Pay's replyOfficial
12 Sept 2019, 09:51Good day Selome Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad shopping experience. We would like to thank you for your valued feedback, kindly be advised that We are busy addressing this with the store regional team. Correspondence to your complaint will be done via this team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply12 Sept 2019, 09:51
Official
Good day Selome Thank you for taking the time to address your concerns with us. Please accept our apologies for the bad shopping experience. We would like to thank you for your valued feedback, kindly be advised that We are busy addressing this with the store regional team. Correspondence to your complaint will be done via this team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team