1 reviews | Active since Jun 2016

04 Jun 2016, 12:26

Awaiting cash refund

<p>I returned clothing items at Pick n Pay at Gardens centre on the 2 June 2016. The lady that was helping me, didn't even ask whether I wanted my refund cash or back into my debit card, she just assumed that I wanted it back into my debit card. When i asked her when the refund will reflect in my account, she didn't know. I asked her to call the manager and I was told that the money will reflect in 24-48 hours. Today is the 4 June 2016, still no refund in my account yet. What do I do now? </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Jun 2016, 07:02
Official

Dear ZinClaire-Diva Omuhle

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***