Avoid PnP Products
<p>I bought a PnP branded 15 Watt BC Baynet Day/Night Sensor Lamp. According to the box it is meant to last 8 years and/or 8000 hours. It lasted me exactly 3 days before it stopped working........<br /><br />According the marketing BS on the box, PnP will replace or refund if one is not 100% satisfied with the product. Seeings that the day night bulb lasted less than 0.001% of the lifetime advertised, I was rather annoyed. What annoyed me most was the PnP would not replace the bulb as a) they do not replace lightbulbs and (this point is rather moot given the preceding proviso) b) they required the slip as proof of purchase (Who on earth keeps a slip for a lightbulb?). It is patently cleart from the condition of the bulb that it is new.<br /><br />Getting short shrift from the store, I contacted "customer care" by way of their email (as I like to keep records of these sorts of things). That was a week ago. To date I have not had any form of response.<br /><br />As such Pick n Pay not only sell you ******* house branded products, they also do not live up to their so called promises of satisfaction nor does their customer care department live up to their moniker.<br /><br />Avoid buying anything PnP branded. In actual fact, I would avoid purchasing anything from them at all.</p>
Good day Craig,
Thank you for taking the time to address your concerns with us.
Please accept our sincere apologies for the delay in response and the poor product quality. We have located your email and have escalated this complaint to the store with your proof of purchase.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,
Good day Craig,
Thank you for taking the time to address your concerns with us.
Please accept our sincere apologies for the delay in response and the poor product quality. We have located your email and have escalated this complaint to the store with your proof of purchase.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,
Apology is rather moot.
I received email and responded accordingly. Not only did the incorrect store contact me (even though it was clearly stated which branch the item was purchased from in the emailed response), I have yet to hear from the corrrect store (nor do I want to at this juncture) or from "Customer Care" in the form of a follow up.
Apology is rather moot.
I received email and responded accordingly. Not only did the incorrect store contact me (even though it was clearly stated which branch the item was purchased from in the emailed response), I have yet to hear from the corrrect store (nor do I want to at this juncture) or from "Customer Care" in the form of a follow up.
An update. Despite repeated requests for PnP to resolve this issue, they simply refuse to do so and it seems are utilising the trusted method of no response in the hope that this will all go away. It will not.
So, a word of warning to anyone who intends on purchasing PnP branded products. They will fail and PnP will not even attempt to assist or bother responding apart from sending a questionnaire and then getting the wrong store to call in respects of such. Once they have done such, they will just wash their hands of it and will refuse to engage or respond thereafter.
We now go to the oversight bodies to hold ******* and charlatans like PnP to account.
An update. Despite repeated requests for PnP to resolve this issue, they simply refuse to do so and it seems are utilising the trusted method of no response in the hope that this will all go away. It will not.
So, a word of warning to anyone who intends on purchasing PnP branded products. They will fail and PnP will not even attempt to assist or bother responding apart from sending a questionnaire and then getting the wrong store to call in respects of such. Once they have done such, they will just wash their hands of it and will refuse to engage or respond thereafter.
We now go to the oversight bodies to hold ******* and charlatans like PnP to account.
