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yusrah S

1 reviews | Active since Mar 2022

04 Sept 2025, 06:25

Avoid PNP Fourways Mall

This is the second review in 2 weeks for Pnp Fourways Mall. I still haven’t received feedback on the first one and note they have done it again.

How is it that yesterday during there peak lunch hour rush, there are only 2 tills open and one of them only accepting card payments. And your will stand in the line the whole time , only do be told so long after that that particular tillpoint only takes card, instead of putting a note up before wasting customers time. The lines were extremely long with the slowest service.

So many customers were lost due to not having time to stand in those lines. Again, the store was filthy. Random items that customers did not want lying everywhere instead of having people collect them, they just sit there for 2 days.

Management has failed this store. Do better. Learn to delegate inorder to get **** done. And again, there’s no one to assist on the floor,so expect to look for things yourself I. That unorganised store. Managers just want to sit behind desks and do nothing. Cape Town stores run better, there’s always help,you don’t have to walk endless isles looking for something because the signage’s actually match up to the isles , and at least 4 or more tillpoints will be active at any point of the day. Fourways Mall PNP staff are miserable, you can see they don’t want to be there. Still waiting for that apology from that lady manager for the **** they caused almost 2 weeks ago. And she saw me yesterday ,looked me in my face and could not take the initiative to apologise

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Sept 2025, 09:54
Official
Hello  Yusrah, Thank you for reaching out to Pick n Pay Customer Care team. 

We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.   I do apologize for the inconvenience caused.    Kindly note that we have escalated the query to the store, they should be in touch with you soon.    For your records, please see reference number - ***.  By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. 

Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal   Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:  WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: ***  Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00.  Kind Regards, 
The Pick and Pay Team   

Best regards,