Avoid PNP Asap

I made an online purchase on the PNP Asap app on the 4th of July. They have authorised the amount for goods when the order was place. And the amount for items delivered were charge which was less than the authorised amount. I notice the authorised amount was still reflecting as outstanding. Which I called my bank and they informed me to contact the PNP Asap for a authorisation letter. I contacted them and they advise me they are unable to issue me with a letter and do not see the amount which I'm referring to. I called again another person informed me they have sent it to the backnoffice department. I kept calling back daily for an update getting a different response. The last response was on Thursday afternoon I was informed and promised the manager would sent me the letter. 4 days later I received an email advising the manager can't issue me with a letter. Such incompetence it's a disgrace .

Still awaiting for the funds to clear. I will never order on the PNP app again.

They refuse to clear my money.

See below screenshot previously received from you, showing the actual amount of the purchase and the pended amount.

I have attached the statement one reflecting the amount paid for the goods delivered to me.

Another one showing the amount which was authorised when placing the order.

This has been pending since the 4th of July.