GE
Gary E

1 reviews | Active since Jan 2018

01 Apr 2020, 08:49

Attitude,unhelpliness and lack of stock of Montclair Pick n Pay

I went shopping on Mon 30/03/20 at the Montclair Durban branch and they never had eggs the shelves were empty fine. I went shopping again on Wed 01/04/20 and still the shelves were empty. I also wanted to purchase 4 loose potatoes as it is only my father and myself living together and if I buy a bag the potatoes start growing as we do not eat potatoes everyday. I enquired from Lisa the store manager if they could not open a bag of potatoes in order for me to purchase 4 and I am sure I would not have been the only one wanting loose potatoes and she blatantly refused. Montclair store needs to be jacked up as not only have they frequently got no stock even before the coronavirus saga but the attitude of the staff needs to he adjusted, the only pleasant and helpful person in the store is Riaan

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Apr 2020, 07:49
Official
Hi Gary,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.

We know that a small number of stock items might currently be in short supply. This is temporary, because there is more than enough stock in our distribution centres and with our suppliers, but it might take a day or so to reach our stores.  
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
The Pick n Pay Team