1 reviews | Active since Jan 2015
attitude , Unproffesional & bad customer service
<p>ON MONDAY I WAS OVERCHARGED , I CHECKED THE BILL & QUERIED IT . I WAS CORRECT AND THEY WERE WRONG BECAUSE THE BARCODE WAS WRONG , THE MANAGEMENT & STAFF DID NOT APOLOGISE . I ASKED THE STAFF WHAT THE POLICY IS SHE SAID SHE DON'T KNOW , I ASKED HER TO CALL THA MANGER HE DID NOT EVEN US GREET US & TALKING VERY LOUDLY & RUDE , HE TOLD THE CASHIER TO REFUND THE DIFFERNCE IN PRICE , I ASKED FOR THE POLICY HE WENT TO OFFICE & DID NOT RETURN INSTEAD HE SENT THE THE COPY OF THE POLICY WITH THE CASHIER .</p> <p>IS THIS CUSTOMER SERVICE ?</p> <p>NO APOLOGY BECAUSE YOUR BAR CODE WAS INCORRECT & I WAS OVERCHARGED ?</p> <p>WHY SHOULD I SUPPORT A STORE LIKE THIS ?</p> <p>I HAVE BEEN SUPPORTING THIS STORE FROM DAY 1 & NOW I WOULD RATHER TRAVEL MILES TO BUY FROM ANOTHER STORE WHERE I WILL RECEIVE PROPER CUSTOMER SERVICE .</p> <p> </p> <p>WAKE UP PICK N PAY OR YOU WILL LOOSE MORE CUSTOMERS - VERY POOR MANGEMENT !!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p>
Dear Zeneath Sarally
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Dear Zeneath Sarally
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
