1 reviews | Active since May 2017

23 May 2017, 19:15

Attitude from Management

<p>Hello there PnP Management,</p> <p> </p> <p>i was with Riener explaining to him that I didn't like his solution to my request, basically I bought a buld a day ago and I had the slip with me to prove that, so after an hour bulb bursted into pieces, which is a big health hazard to me! Any ways when I asked for bulb to be replaced I was told to go back to the bin and bring the broken bulb along with packing! </p> <p> </p> <p>And all I don't like about this whole approach of Reiner Ass Manager!!!!! I felt like he was irritated with me when he was explaining to me why he didn't come outside to deal with my complaint, when I asked him will he at least report the matter to the higher management!!! His response was not even Owners will refund me or give me a globe without broken globe getting bac****! Very dissatisfaction with pnp management! And I will not go ever to pnp panorama again </p>

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Replies (2)
Pick n Pay
Pick n Pay's reply24 May 2017, 08:29
Official

Good day Ravi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received and poor product quality.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

's update24 May 2017, 13:02
Reviewer Update

Afternoon Vanitha,

Thank you for your speedy response.

Will I be receiving any further information on above? or is that it for now.

Kind Regards