ATTITUDE AND UTTER DISRESPECT FROM PICK & PAY MANAGER at Umhlanga Village, Durban, Kwa-Zulu Natal

<p>As a person who is in a service and hospitality industry, i know very well the calibre of customer service therefore i was very outraged and disgusted by the disrespect i had received from a Pick & Pay Manager, named Dean, at the Umhlanga Village here in durban. I work for a comapny (which i wish not to disclaim) where i am responsible each month to call the Umhlanga Village Pick & Pay and place a delivery stock order for the company i work for. As per normal i had called to place my order and as always i repeat and double check my order. The male i had placed the order with took my order and heard me repeat it and i assumed all was in order and he understood and double checked my order, i then asked for his name and he then rep**** "Dean", i then said "Thank Dean", then hung up. A few minutes, if not 30 minutes later, my order arrived with a Pick & Pay employee and then i checked the order to see that it was correct, i found that it was not and that was an inconvienance to me because my accountant was ready and expecting to pay for the order ASAP. I then had to send back the wrong order with the employee and wrote a note at the back of the slip to Dean, stating that the order was wrong, repeating AGAIN what i had specified the FIRST time and asking him to remake a new slip. The Pick & Pay employee then left to fix the problem. A few minutes later, the Pick & Pay employee returned with the correct order and informed me that Dean told him to tell me that "NEXT TIME YOU SHOULD WALK TO PICK & PAY AND BUY THINGS FOR YOURSELF." Now as a human being...actually...AS A CUSTOMER what does that tell you??? I then ask this employee "What is Dean's role/position at Pick & Pay?" the employee then laughs and says, "That is our Manager." I was very disappointed and infuriated, which upbringing and educational background do you come to be so DISRESPECTFUL and to EMBARESS a company that had faith in you and granted you a title of being a MANAGER?? Iam infuriated because to be honest there are a bunch of ASSHOLES who are given management position over people who geniuenly deserve the title merely because they live up to organization criteria but the wrong person might outweigh them due to personal relationships in the higher position sector. I DONT CARE who appointed Dean to become a manager but he has to be DEMOTED with IMMEDIATE EFFECT...YOU NEVER TALK TO CUSTOMERS IN THAT MANNER anyone reading this knows logically that a CUSTOMER IS ALWAYS RIGHT and even if they are wrong YOU HUMBLE YOURSELF, APOLOGIZE and DO WHATEVER IT TAKES TO MAKE THE CUSTOMER HAPPY AGAIN. The Pick & Pay group really needs to alter the management job descriptions because its clear back chatting and being RUDE to customers is now part of a Pick & Pay Manager's Job Description!</p>