Attitude and service.

Pick & Pay you don’t do me any favors by being open or to exists. You need me more that what I need you. You need to understand that you are not the only grocery shop around. Now that being said. Your service sucks. Today I went to you branch in Montana. Firstly you need to finger out what’s on Black Friday as you don’t have your specials advertise on shelf’s and only on your brochures. I went there be course of the angle grinder. I did not know witch one is on the Black Friday so I took one. When I came to your till I swiped my pick and pay card and asked the unfriendly cashier to check the price for me. She said R300 something. And I said it should be R200 something. She continued ringing the rest of the item that was packed out. When it came time to pay I saw no discount displayed on the till screen and she called the supervisor. We waited for the supervisor as she had to get 3 people to call her. At this time I started to get irritated with the fact that I had to wait longer to complete my purchases at your store. Your supervisor did take her time to get to the till and walked like she had all the time in the world. When she came to the till she ask was the card swiped I said yes. She pressed something and the discount then only was showing. I said that the discount did not show when the cashier did it. She gave me such a *** look like I’m the stupid one and I waisted her time. I told her how can you give me such a *** look and said I’ll pay for the biltong I ate while shopping and not for the rest. She came to me to apologize and talk about what just happened. I’m sorry I bit krop late. I spoke to your customer care manager. She apologize and said let’s ring the items up again. I’m sorry pick and pay you have lost me. I said to her no I’ll pay for the biltong and won’t come back and will go and do my shopping at checkers. Her reply was it will take time to go and do it all over again. I said no it won’t as their service is much better. I did go to checkers and bought my stuff there. Looking at your ratings on hello peter I can see I’m not the only one who’s not happy with your service. Dad to see that such a big chain brand has such poor service. Does your head office even know what’s happening in their stores. If yes then it filters from the head down.