Attitude and Responses you get for your money

on the 19th January 15 i made a purchase for R280 using my debit card, the card declined Twice and i went to the ATM to withdraw cash. on my way back to the store i received a notification that the transaction went through, i showed the cashier and she said the money reversed back to my account after 24 hours and her supervisor also confirmed that. <br> i went back to the store on the 22/01/15 i spoke to Monica who gave me a bad attitude i told me to go to my bank and they will sort it out. i came back on the 24/01/2015 spoke to Hlengiwe (Manager) who told me the matter takes 7 days and its not yet 7 days, she then wanted me to give her my ID Number and Contact details for follow up. i gave her my contact number , she said she will call me back up until today i am still waiting for her call and my money. on the 29/01/15 went back again she was not there and Thembi was called and she wanted my bank statement, contact number and my bank card and i refused to give her my bank card and she told me she cant help me. i am being sent from pillar to post for my money, i am very angry and disapointed with the service i have received.