Attitude and Customer Satisfaction

<p>Good Day </p> <p> </p> <p>On Friday the 30 September 2016 i went to Pick n Pay Carnival Mall. The particular product that i wanted was out of stock which was the Mr Muscle Tile cleaner Banded pack. I was told that they were out of stock. I had asked the manager if they would allow me to take the single Tile cleaner at the same price since they were out of stock and i was already at the store. The manager Jabulile was so rude and just said no and that i must just take a rain check. Her attitude stings and i would never shop at Pick n Pay Carnival Mall anymore. I shop at places where i get service. </p> <p> </p> <p>As per my previous experiences with Pick n Pay they always try to satisfy the customer, for example : Pick n Pay Lakefield previously when they did not have the banded pack they gave me the singles at the same price as the banded pack because they had it advertised and it was their fault that they did not have stock. Another time when i went to Brentwood Pick n Pay they were out of stock of the Omo auto 3kg which was on special so they gave me a 2kg +1kg at the same price they had the 3kg advertised at. </p> <p> </p> <p>Pick n Pay Carnival Mall needs to learn customer service especially the manager as its a managers attitude that would either affect the staff in lower positions in a negative or positive way. I could see that even the cashier had the same attitude as the manager. This is disgusting. My point is that Pick n Pay advertised a product on special and then does not have stock of the product so the customer must take a rain check for when and if Pick n Pay has stock. If you advertise a product and its on special ensure that you have sufficient stock then us as customers do not have to face the managers bad attitude. </p>