MV
MARCEL V
1 reviews | Active since Aug 2011
31 Jan 2015, 11:02
ATTENDED TO COMPLAINT WITH SPEED
On the 30th of jan 2015 i bought half a lamb at Port Elizabeth Hypermarket .On arrival home i noticed that some of the meat has discoloured and had a foul odour.I contacted pick n pay but was transferred to a somewhat unhelpfull staff member who just said bring it back and the put the phone down.<br> <br> I complained on the pick n pay website and was called early on the 31st of jan 2015 by the butchery manager Mr jacobs who apologised and arranged for a new half lamb...to be delivered at home.Thank you for saving me the inconvience to travel back to the store.
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Replies (1)
Pick n Pay's replyOfficial
01 Feb 2015, 08:35Hello victor20,
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
***
Ref Number : ***
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
***
Ref Number : ***
Pick n Pay's reply01 Feb 2015, 08:35
Official
Hello victor20,
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
***
Ref Number : ***
Thank you for your communication about the customer service received.
We really appreciate this feedback and hope you have many happy return visits to our stores.
Your comments have been brought to the attention of senior management responsible.
Kindest regards
Marise Brown
***
Ref Number : ***