TR
Tumi R
1 reviews | Active since Sept 2016
09 Apr 2019, 13:15
Attacked by the whole store
So I discreetly slid into your twitter account to lay a complaint of which I have footage on so that I do not become a drama queen fore I afford you an opportunity to hear what has happened but 4 days later not one person has contacted me even after all my contact details were made available to your team. I have 2 separate footage of the incident involving even the managers of the store... When I went to lay my complain, she had long made a conclusion about how the events played out and was siding with her team and had no interest whatsoever to see the footage.
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Replies (2)
Pick n Pay's replyOfficial
10 Apr 2019, 14:16Good day Tumi Right,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, your Twitter complaint was escalated. We will follow up on that complaint immediately.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, your Twitter complaint was escalated. We will follow up on that complaint immediately.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Pick n Pay's reply10 Apr 2019, 14:16
Official
Good day Tumi Right,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, your Twitter complaint was escalated. We will follow up on that complaint immediately.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, your Twitter complaint was escalated. We will follow up on that complaint immediately.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
TR
Tumi R's updateReviewer Update
23 Apr 2019, 12:45I am very displeased with Pick n Pay. After your staff complained to my company about me when they are the ones who attacked me at my workplace in full view of clients and surveillance, I still have not met anyone to conclude on this issue. My company is waiting to hear how they move forward with your manager's complaint about me, I am unable to answer as no one has called to even hear my story up until now or even to share your stance as pick n pay.
Duncan has called to set up a meeting but even that has now been postponed to about 4 times now.
TR
Tumi R's update23 Apr 2019, 12:45
Reviewer Update
I am very displeased with Pick n Pay. After your staff complained to my company about me when they are the ones who attacked me at my workplace in full view of clients and surveillance, I still have not met anyone to conclude on this issue. My company is waiting to hear how they move forward with your manager's complaint about me, I am unable to answer as no one has called to even hear my story up until now or even to share your stance as pick n pay.
Duncan has called to set up a meeting but even that has now been postponed to about 4 times now.